Refund policy

Riverside Print House

Return & Refund Policy

Effective Date: October 18, 2026

At Riverside Print House, we take pride in delivering quality merchandise, creative designs, and custom printing services. Our goal is to provide every customer with a positive shopping experience.

We understand that sometimes an order may not meet expectations. This policy explains how we handle returns, exchanges, cancellations, damaged merchandise, and refunds.

1. Made-to-Order and Custom Merchandise

Most printed products at Riverside Print House are produced specifically after an order is placed.

These products include:

Print-on-demand T-shirts, hoodies, sweatshirts, and other merchandise.
Personalized apparel featuring custom names, text, photographs, or artwork.
Custom DTF transfers and other custom printing services.
Products manufactured or printed specifically to fulfill an individual order.

These products are generally considered final sale and are not eligible for change-of-mind returns or exchanges, including when a customer orders the wrong size or color, provided the product is delivered as ordered and applicable law permits the restriction.

However, if an item arrives damaged, defective, incorrectly printed, or materially different from what was ordered, we will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.

We encourage customers to carefully review product descriptions, size charts, colors, personalization details, and artwork before placing an order.

2. Returns on Non-Custom, Stocked Merchandise

Non-custom products that Riverside Print House keeps in stock and identifies as eligible for returns may be returned within 30 calendar days of delivery.

To qualify for a return:

The merchandise must be unused, unworn, and unwashed.
Original tags must remain attached where applicable.
Items must be in their original condition and include original packaging where reasonably possible.
Customers must provide an order number or other proof of purchase.
A return request must be submitted within 30 calendar days after delivery.

To request a return, email info@RiversidePrintHouse.com with your order number and reason for returning the merchandise.

Once approved, we will provide return instructions and the appropriate return shipping address. Approved returns should be shipped within 14 calendar days of authorization.

Please do not send merchandise back without first contacting us.

For ordinary change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are generally nonrefundable unless otherwise required by law.

We do not charge a restocking fee for eligible returns.

3. Damaged, Defective, or Incorrect Items

We stand behind the quality of our merchandise and printing services.

If you receive an item that is damaged, defective, incorrectly printed, or different from what you ordered, please contact us as soon as possible, preferably within 30 calendar days of delivery.

Email info@RiversidePrintHouse.com and include:

Your order number.
A description of the problem.
Clear photographs showing the issue, when reasonably available.

After reviewing the issue, we may offer a replacement, corrected product, or refund, depending on the circumstances and your rights under applicable law.

When a return is necessary because of our error or a confirmed product defect, Riverside Print House will cover reasonable return shipping costs.

Customers will not be charged additional production or shipping fees for a replacement provided to correct our error.

4. Order Cancellations

We understand that customers sometimes need to modify or cancel an order.

Stocked merchandise: Cancellation requests may be accepted before an order ships.

Made-to-order and custom merchandise: Cancellation requests may be accepted before production begins. Once production has started, cancellations generally cannot be accommodated unless required by applicable law.

Please contact us immediately at info@RiversidePrintHouse.com if you need to request a cancellation or correction.

Submitting a cancellation request does not guarantee that production or fulfillment can be stopped.

Any applicable statutory cancellation rights remain unaffected.

5. Exchanges

Exchanges of eligible non-custom, stocked merchandise may be available depending on inventory and product condition.

If you need a different size, color, or product, contact us before returning your original purchase.

Made-to-order and personalized merchandise is generally not eligible for exchanges based solely on customer preference or an incorrectly selected size or color.

Defective or incorrectly fulfilled merchandise will be handled under Section 3.

6. Refund Processing

Once we receive and inspect an approved return, or approve a refund for another qualifying issue, we will notify you of our decision.

Approved refunds will be issued to the original payment method, unless another method is agreed upon or required by law.

We aim to initiate approved refunds within 10 business days. Your bank or payment provider may require additional processing time before the funds appear in your account.

For change-of-mind returns, refunds generally cover the eligible merchandise cost, excluding original shipping charges and return shipping costs.

Shipping refunds and other remedies will be provided where required by applicable law or when Riverside Print House is responsible for the error.

7. Shipping and Delivery Problems

If your order has not arrived, arrives incomplete, or appears to have been lost during shipping, please contact us so we can investigate.

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders affected by incorrect addresses, unsuccessful delivery attempts, or carrier returns will be reviewed individually. Additional shipping costs may apply when a customer requests reshipment due to an incorrect address, subject to applicable law.

If merchandise is lost, not delivered as agreed, or otherwise fails to meet applicable consumer protection requirements, we will provide the remedy required by law.

8. Special Orders and Custom Artwork

Customers ordering personalized merchandise or custom printing services are responsible for reviewing submitted artwork, spelling, sizing, colors, and other specifications.

If Riverside Print House produces an item that does not match approved specifications because of our error, we will work to correct the problem.

We are not generally responsible for errors present in customer-provided or customer-approved materials when the finished item accurately reflects those materials.

This provision does not exclude responsibility for production errors, misrepresentations, or remedies required by applicable law.

9. International Orders and Consumer Rights

Customers outside the United States may have additional rights under local consumer protection laws.

For example, eligible online purchases by consumers in the European Union and United Kingdom generally have a 14-day statutory cancellation period after delivery, subject to applicable exceptions.

Goods made to a customer's specifications or clearly personalized may qualify for an exception. A product being printed after an order is placed does not, by itself, necessarily eliminate statutory cancellation rights.

Where these rights apply, customers generally have 14 days after notifying us of cancellation to return eligible goods. Refunds, including standard outbound delivery costs where required, will be processed within applicable legal deadlines. Refunds may be withheld until goods are received or proof of return is provided, where permitted.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

10. Contact Riverside Print House

For questions, returns, cancellations, damaged merchandise, or refund assistance, contact:

Riverside Print House

Website: https://riversideprinthouse.com

Email: info@RiversidePrintHouse.com

Indianapolis, Indiana, USA

Please include your order number when contacting us about an existing purchase.

We appreciate your business and the opportunity to provide creative merchandise and quality printing services.